Refund & Returns

Return Request Period

Customers have 3 days from the date of delivery to notify ReflexPod that they wish to request a return or refund.

The return request must be submitted within this 3-day period. We strongly recommend inspecting your order as soon as it is delivered.

Requests submitted after the 3-day period may not be accepted, except where required by applicable law or where the product is covered by an applicable warranty or confirmed manufacturing defect.

Return Delivery Deadline

Once ReflexPod approves a return request and provides the customer with the applicable return instructions, the product must be delivered back to the ReflexPod store within a maximum of 7 working days.

Failure to return the product within the applicable 7-working-day period may result in the return request being cancelled, subject to applicable law and the circumstances of the case.

Product Condition

To be eligible for a standard return and refund, the product must be returned in the same condition in which it was delivered.

The product must:

• Be in the same physical condition as delivered.
• Not be damaged.
• Not show signs of misuse or abuse.
• Not have been modified or repaired.
• Not have unauthorized components installed.
• Include all original accessories.
• Include all applicable cables and charging equipment.
• Include all components supplied with the order.
• Include original packaging where applicable.
• Include manuals and documentation where supplied.

Packaging & Accessories

All components supplied with the original order should be returned together with the product.

Missing components, accessories or other items may affect return eligibility or the amount of any refund, subject to applicable law.

Return Shipping Costs

For a standard customer-requested return, the applicable original delivery fee will be deducted from the refund amount.

The cost of returning the product from the customer to the ReflexPod store will also be deducted from the refund amount.

Any amount that must be handled differently under applicable law will be treated accordingly.

Damaged or Defective Products

If your ReflexPod arrives damaged or you believe the product has a manufacturing defect, please contact us as soon as possible and, where possible, within the 3-day notification period.

Please provide:

• Your order number.
• Your name and contact information.
• A description of the issue.
• Photographs of the product and packaging.
• Video evidence where appropriate.
• Any additional information reasonably requested by our team.

ReflexPod may inspect the product to determine whether the issue resulted from manufacturing, delivery damage, an incorrect product, user handling, misuse or another cause.

Incorrect Product

If you receive a product different from the product you ordered, contact ReflexPod as soon as possible.

After verification, ReflexPod may arrange an appropriate solution, which may include:

• Replacement with the correct product.
• Return of the incorrect product.
• Refund where appropriate.

Where the incorrect product was supplied due to an error by ReflexPod, the applicable return arrangements will be handled by ReflexPod, subject to verification and applicable law.

Return Approval Process

To request a return, contact ReflexPod through our official contact page:

Contact

Please provide:

• Order number.
• Customer name.
• Contact information.
• Date the order was delivered.
• Reason for the return.
• Photographs or videos where relevant.

Product Inspection

Once the returned product is received by ReflexPod, we may inspect the product to verify:

• Product condition.
• Serial number or product identification.
• Accessories and components.
• Packaging where applicable.
• Signs of damage or misuse.
• Completeness of the returned order.
• The reported reason for the return.

The inspection process helps ensure that refunds are processed fairly and that returned products correspond to the original order.

Refund Approval

Once the returned product has been received, inspected and approved, ReflexPod will process the applicable refund.

For standard customer-requested returns, the refund may be reduced by:

Any applicable deductions will be reflected in the final refund calculation.

Refund Method

Refunds will generally be issued using the payment method originally used for the purchase, where technically possible and where permitted by the relevant payment provider.

The time required for a refund to appear in your account may depend on your bank, card issuer or payment provider.

ReflexPod does not control processing times imposed by external financial institutions.

When a Refund May Be Refused

Subject to applicable law, a return or refund may be refused where:

• The return request is submitted after the applicable 3-day period.
• The approved return is not delivered back to the ReflexPod store within the maximum 7 working-day period.
• The product has been damaged by the customer.
• The product has been misused.
• The product has been modified.
• Unauthorized repairs have been performed.
• Components or accessories are missing.
• The product is materially different from its delivered condition.
• The product has been intentionally damaged.
• The product shows abnormal wear caused by customer handling.
• The returned product cannot reasonably be identified as the original product supplied.

Products Damaged After Delivery

Customers are responsible for taking reasonable care of the product after delivery.

Damage resulting from improper use, accidental damage, unauthorized modifications, improper charging, misuse, impact, or failure to follow product instructions may not qualify for a standard return or refund.

Such issues may instead be considered under the applicable warranty or technical-support process.

Exchanges

Where available, customers may request an exchange instead of a refund.

Exchange requests are subject to product availability, return eligibility, product condition and applicable shipping arrangements.

Additional charges may apply when the replacement product has a different purchase price.

Sale & Promotional Products

Products purchased during special promotions, discounts, clearance campaigns or other promotional offers may be subject to specific return conditions communicated at the time of purchase.

Where a promotional product is eligible for return, the refund may be calculated based on the actual amount paid rather than the standard retail price.

Gift Orders

Where a product was purchased as a gift, the refund will generally be issued to the original purchaser or original payment method, subject to the applicable payment provider’s procedures.

Fraud & Abuse

ReflexPod reserves the right to investigate return requests that appear fraudulent, abusive, repetitive or inconsistent with legitimate product use.

Where permitted by applicable law, we may refuse transactions or returns associated with fraudulent or abusive activity.

Warranty

This Refund & Returns Policy is separate from the product warranty.

A product may remain eligible for warranty support after the standard return period has expired, provided that the issue qualifies under the applicable warranty terms.

Contact ReflexPod support if you believe your product has a manufacturing or technical defect.

Customer Responsibilities

Customers are responsible for:

• Inspecting the product after delivery.
• Reporting a return request within 3 days of delivery.
• Delivering the approved return back to the ReflexPod store within a maximum of 7 working days.
• Providing accurate order information.
• Packaging the product appropriately for return.
• Returning all components and accessories.
• Following the return instructions provided by ReflexPod.

Final Return Condition

ReflexPod reserves the right to inspect returned products before approving a refund.

Changes to This Policy

We may update this Refund & Returns Policy from time to time to reflect changes to our products, services, business practices or applicable legal requirements.

The latest version will be published on this page and the Last Updated date will be revised when the policy changes.