Privacy Policy

Introduction

ReflexPod (“ReflexPod”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, create an account, purchase a product, contact us, subscribe to our communications, or otherwise interact with our services.

This policy also explains how our website uses cookies and similar technologies.

Our head office is located in Egypt.

Information We Collect

The information we collect depends on how you interact with ReflexPod and our website.

Information You Provide Directly

We may collect information that you provide when you create an account, place an order, complete checkout, contact us, request customer support, subscribe to our newsletter, or submit information through our website.

Information Collected During Purchases

When you purchase ReflexPod or another product through our website, we may collect information necessary to process and fulfill your order.

• Customer name
• Email address
• Phone number
• Billing address
• Shipping address
• Country
• Products purchased
• Order number and order date
• Delivery information
• Order-related communications

Account Information

If you create a customer account, we may store information associated with that account, including your name, email address, account credentials, billing information, shipping information, order history and account preferences.

Contact and Support Information

When you contact ReflexPod, we may retain information necessary to respond to your request and provide customer support. This may include your name, contact details, message, attachments and communications with our team.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically. Depending on the technologies and services active on the website, this may include your IP address, browser type, operating system, device type, pages visited, date and time of visits, referring website and general website interaction information.

Orders, Payments & WooCommerce

WooCommerce

Our online store uses WooCommerce to provide shopping and checkout functionality. Information may be processed to maintain shopping carts, process orders, manage customer accounts and maintain necessary order records.

Payment Information

Payments may be processed through third-party payment providers. Depending on the payment method selected, the payment provider may collect and process payment or transaction information.

ReflexPod does not intend to store complete payment card numbers on its own website servers. Payment information may instead be processed by the payment provider according to its own security and privacy practices.

Shipping and Delivery

When you purchase a physical product, we may provide necessary information to shipping or delivery providers so that your order can be delivered.

This may include your name, phone number, shipping address and relevant order information.

How We Use Your Information

We may use personal information for the following purposes:

Newsletter & Marketing Communications

If you subscribe to our newsletter or marketing communications, we may collect your name, email address and subscription preferences.

We may use this information to send product information, ReflexPod news, training information, offers, promotions, product updates and company announcements.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

How We Share Information

We may share personal information with trusted service providers when necessary to operate our website, fulfill orders, provide services or conduct our business.

Third-party service providers may process information according to their own privacy policies and terms.

Third-Party Services

Our website may contain integrations, services or links provided by third parties. These may include payment services, analytics platforms, social media services, video services, advertising services, security services and communication services.

Third-party services may collect or process information independently from ReflexPod. We do not control the privacy practices of independent third-party providers.

We recommend reviewing the privacy policies of third-party services you use through our website.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse or destruction.

• Access controls
• Authentication mechanisms
• Website security measures
• Secure communication technologies
• Monitoring for suspicious activity
• Restricted access to customer information

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on the purpose for which information was collected, our relationship with you, whether you have placed an order, customer-support requirements, legal or accounting requirements, dispute resolution and security requirements.

When information is no longer required, we may delete, anonymize or securely dispose of it where appropriate.

Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information.

Some requests may be subject to legal, security, accounting or operational limitations.

Children’s Privacy

Our website is not specifically directed toward children.

We do not knowingly request personal information from children for purposes that are inappropriate or unlawful.

Parents or guardians who believe that a child has provided personal information to us may contact us so that we can review the information and take appropriate action where required.

International Data Transfers

Some service providers used by our website may process or store information outside Egypt.

Where personal information is transferred to another country, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy and data-protection requirements.

Links to Other Websites

Our website may contain links to external websites. These websites are not controlled by ReflexPod.

When you click an external link, you leave our website and become subject to the privacy practices of that third-party website.

We recommend reviewing the privacy policy of any external website you visit.

Privacy & Cookies

This Privacy Policy includes our information about cookies and similar technologies. The privacy sections explain how we collect, use, store and protect personal information, while the cookie section explains the types of cookies that may be used on our website.

These sections should be read together to understand how information may be collected and processed through the ReflexPod website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be necessary when we add or remove website services, introduce new payment or delivery providers, add analytics or advertising services, change our data-processing practices or when applicable legal requirements change.

When we update this Privacy Policy, we will change the “Last Updated” date shown at the beginning of this page.