Terms & Conditions

About ReflexPod

ReflexPod is a reaction-training system designed for athletic training, performance development, fitness activities and, where appropriately supervised, physiotherapy or rehabilitation exercises.

ReflexPod’s head office is located in Egypt.

The official ReflexPod products are sold through the official ReflexPod website.

Website Use

You agree to use the ReflexPod website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use the website for fraudulent purposes.
• Attempt unauthorized access to our systems.
• Interfere with website operation.
• Introduce malicious software.
• Copy website content without permission.
• Use the website to violate applicable laws.
• Misrepresent your identity or information.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices and other information displayed on our website are accurate.

However:

• Product images may vary slightly from the actual product.
• Colors may appear differently depending on your screen.
• Product specifications may be updated or improved.
• Features may vary according to the specific version or package purchased.

We reserve the right to update product information when reasonably necessary.

Product Availability

All products are subject to availability. Listing a product on our website does not guarantee that it will always be available.

We reserve the right to:

• Limit quantities.
• Discontinue products.
• Modify product configurations.
• Correct product information.
• Cancel orders where a product cannot be supplied.

If we cancel an order because a product is unavailable, we will provide the applicable refund for amounts already paid for that order.

Orders

When you place an order through our website, you are requesting to purchase the selected products.

We may send an order confirmation after receiving your order. An order confirmation does not necessarily mean that an order has been finally accepted if additional verification is required.

We may reject or cancel an order in circumstances including:

• Product unavailability.
• Incorrect pricing.
• Incorrect product information.
• Payment problems.
• Suspected fraud.
• Duplicate or abusive orders.
• Shipping restrictions.
• Technical errors.

Where payment has already been received for a cancelled order, we will arrange the applicable refund.

Customer Information

You are responsible for providing accurate information when placing an order.

This may include:

• Full name.
• Phone number.
• Email address.
• Billing address.
• Shipping address.
• Other information required to complete the order.

If incorrect information causes a delay or failed delivery, additional delivery charges or delays may apply where appropriate.

Payment

Payments may be processed through third-party payment providers.

You agree to provide valid and accurate payment information.

ReflexPod does not intend to store complete payment card numbers on its own website servers. Payment information may instead be processed by the relevant payment provider according to its own security and privacy practices.

Shipping & Delivery

We will use reasonable efforts to process and ship orders within the estimated delivery period communicated at the time of purchase.

Delivery times are estimates and may be affected by:

• Shipping carrier delays.
• Customs procedures.
• Weather conditions.
• Public holidays.
• Incorrect shipping information.
• Import restrictions.
• Events outside our reasonable control.

Once an order has been handed to a shipping provider, certain delivery delays may be outside our control.

International Orders

Customers purchasing products for delivery outside Egypt may be responsible for applicable:

• Customs duties.
• Import taxes.
• Local taxes.
• Clearance charges.
• Other government fees.

These charges vary by destination and are generally the responsibility of the recipient unless explicitly stated otherwise during checkout.

Returns & Refunds

Returns and refunds are handled according to our Refund & Returns Policy.

Before returning a product, customers should review that policy and follow the required return procedure.

Products may be subject to specific eligibility requirements for returns, exchanges or refunds.

Warranty

Where a warranty is provided for a ReflexPod product, the warranty terms applicable to that product will govern warranty claims.

Unless otherwise stated in the applicable warranty, warranty coverage may not apply to damage caused by:

• Misuse.
• Abuse.
• Accidental damage.
• Unauthorized modification.
• Unauthorized repair.
• Incorrect charging.
• Use outside specified operating conditions.
• Normal wear and tear.
• Improper storage.
• Failure to follow product instructions.

Customers should contact ReflexPod support regarding potential warranty claims.

Proper Product Use

ReflexPod is designed as a reaction and training device. Users should operate the product according to the instructions provided with the product and applicable user documentation.

Users should not:

• Modify the electronics.
• Disassemble the product without authorization.
• Intentionally strike or damage the pods.
• Use incompatible charging equipment.
• Expose the product to conditions outside its specifications.
• Attempt unauthorized repairs.

Training & Physical Activity

ReflexPod is a training tool and does not replace professional coaching, medical diagnosis, physiotherapy assessment or medical treatment.

Users are responsible for determining whether a particular exercise is appropriate for their physical condition and ability.

For rehabilitation or physiotherapy use, exercises should be selected and supervised by an appropriately qualified professional.

Children & Young Athletes

ReflexPod may be used in youth training programs when exercises are appropriate for the athlete’s age and ability.

Children and young athletes should use the equipment under appropriate adult or qualified coach supervision.

Parents, guardians, coaches and training professionals are responsible for selecting appropriate exercises and training intensity.

Sensor Technology & Environmental Conditions

ReflexPod may support multiple sensor modes, including:

Sensor performance may vary depending on environmental conditions.

Strong sunlight and other ambient lighting conditions may affect infrared detection. Users should select the appropriate sensor mode and calibration settings for their training environment.

Battery & Charging

ReflexPod products use rechargeable batteries.

Users must follow the charging and battery instructions supplied with the product.

Do not:

• Use damaged charging equipment.
• Attempt unauthorized battery replacement.
• Modify the charging system.
• Use incompatible chargers or accessories.
• Continue using a visibly damaged battery.

Improper battery use may result in product damage or other safety risks.

Software & Mobile Application

Where ReflexPod products are used with a mobile application, the application may be used to control training sessions, configure pods, manage exercises and access available training information.

Software features may be updated, modified, improved or discontinued from time to time.

We may release updates intended to improve functionality, security, reliability or compatibility.

Account Registration

Certain website functions may require you to create an account.

You are responsible for:

• Providing accurate information.
• Keeping login information confidential.
• Preventing unauthorized access to your account.
• Notifying us if you suspect unauthorized account activity.

We may suspend or terminate accounts involved in fraudulent, abusive or unauthorized activities.

Intellectual Property

All content on the ReflexPod website, including where applicable:

is owned by or licensed to ReflexPod and may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell or commercially exploit our content without prior written permission.

The ReflexPod name, branding, logos and related intellectual property may not be used in a way that suggests unauthorized affiliation or endorsement.

User-Generated Content

If the website allows users to submit reviews, photographs, videos, comments or other content, you are responsible for the content you submit.

You must not submit content that:

• Is unlawful.
• Infringes another person’s rights.
• Contains malicious software.
• Is fraudulent.
• Is defamatory.
• Violates privacy rights.
• Contains inappropriate material.

By submitting content, you confirm that you have the necessary rights to submit it.

Website Availability

We make reasonable efforts to keep the website available and functional.

However, we do not guarantee that the website will always be available, error-free, uninterrupted, completely secure or free from technical problems.

Website availability may be affected by maintenance, technical failures, hosting problems, security incidents or circumstances outside our reasonable control.

Third-Party Services & Links

Our website may contain links to or integrations with third-party services.

These may include:

• Payment providers.
• Shipping providers.
• Analytics services.
• Social media services.
• Video platforms.
• Marketing platforms.
• Security services.
• Other external services.

Third-party services are subject to their own terms and policies. ReflexPod is not responsible for the content, availability, security or privacy practices of third-party websites.

Privacy

Your use of the website and purchase of products is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, protect and process personal information.

The Privacy Policy also includes information about cookies and similar technologies used on the website.

Limitation of Liability

To the extent permitted by applicable law, ReflexPod will not be responsible for losses resulting from:

• Improper use of the product.
• Failure to follow product instructions.
• Unauthorized modifications.
• Incorrect installation or setup.
• Use outside recommended conditions.
• Inappropriate training practices.
• Interruptions to website services.
• Third-party service failures.
• Events outside our reasonable control.

Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

• Natural disasters.
• War or civil emergencies.
• Government actions.
• Internet or telecommunications failures.
• Major technical failures.
• Transportation disruptions.
• Epidemics or public-health emergencies.
• Labor disputes.
• Customs delays.
• Other events beyond reasonable control.

Changes to Products & Services

We reserve the right to modify, improve, update or discontinue products, software, features, website functionality or services.

Where appropriate, updated information may be provided through the website or other communication channels.

Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes may be made to reflect product changes, website changes, new services, changes in business practices or legal and regulatory requirements.

The updated version will be posted on this page with a revised Last Updated date.

Your continued use of the website after an update may constitute acceptance of the updated Terms to the extent permitted by applicable law.

Governing Law

These Terms shall be interpreted and applied in accordance with the applicable laws of the relevant jurisdiction.

Because ReflexPod’s head office is located in Egypt, the final governing-law and jurisdiction provisions should be reviewed and confirmed according to the company’s legal structure and applicable laws.

Entire Agreement

These Terms & Conditions, together with the Privacy Policy, Refund & Returns Policy and any other applicable policies or product-specific terms published on the website, form the applicable agreement governing your use of the website and purchase of products, to the extent permitted by applicable law.